Terms of service
DELIVERY FEE
Our online ordering is open 24hrs. Kindly place your order at least 3 hours in advance prior to your desired delivery time.
A STANDARD DELIVERY CHARGE of P105 applies to every delivery for the first 5 km, with an additional charge of P25 for each exceeding kilometer. Our delivery service is available around Metro Manila and some parts of Sta. Rosa, Laguna, Cavite and Bulacan.
Please note that delivery fees for certain provincial areas may differ due to the use of outsourced third-party riders. Any applicable additional charges will be reflected upon checkout prior to order confirmation.
You can also find us on GrabFood and FoodPanda which are available for areas within the 4km radius from the store.
OUT OF THE COUNTRY ORDERS
You may place your order at our website, enter the order type if pickup or delivery, and the corresponding date and time.
An email confirmation of your order will be sent to you. Once confirmed, you will then receive the payment instructions. Visa and Mastercard and E-wallet are accepted.
HOW LONG WILL IT TAKE AN ORDER TO RECEIVE
We typically deliver within 30 minutes depending on the food being ordered. You will receive your order in one (1) hour. Please know that we are doing the best we can to get orders out promptly.
UNRECEIVED DELIVERY ORDERS
Hopefully, this doesn’t happen but if it does, although our delivery riders work independently to deliver your food, we’ll figure this out together!
If your order status has been marked delivered but you didn't receive your order, please go to our website and talk to our Live Chat Representative. You can also call to our Hotline 8580-8888 or e-mail us at wecare@contis.ph.
TRACK YOUR ORDER
We update the status of your order and you should receive a separate email providing the status of your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also enter your Order Number on our Live Chat box or login to your account to know the status of your order.
REFUND POLICY
It is our desire to delight our customers by providing high-quality products. If you have received a faulty product, we apologize. Please contact our customer service immediately and we will assist you in resolving the issue. Kindly have your transaction details ready for verification. Please understand that we can only accommodate complaints within 24 hours from the time of the transaction.
RETURN POLICY
We want you to be delighted with your purchase and come back for more. If you're unhappy for any reason, please contact us via our Live Chat, e-mail to wecare@contis.ph, or you can call our hotline (02) 8580-8888 and let us settle your disappointment together.
CANCELLATION POLICY
Cancellation may be done one (1) day before the scheduled pickup or delivery time. Otherwise, the 50% down payment will be forfeited.
EXCHANGE POLICY
We apologize but no returns or exchanges are permitted for our food items under any circumstances.
DISCOUNTS
We honor Senior Citizen discount.
Senior Citizen shall be entitled to the grant of 20% discount and VAT-exemption on the purchase of certain goods and services from all establishments for their exclusive use, enjoyment or availment; with the "exclusive use".
For example, whole cake Mango Bravo shall be divided to its standard portion which is 12 slices for the appreciation and enjoyment of the senior. Our Mango Bravo cake slice is at P215. Thus, the amount discountable is P215.